1. Overview

Tousi Store produces custom, made-to-order products. Each item is created specifically for the customer at the time of purchase. As a result, items cannot be restocked or resold.

By placing an order, you acknowledge and agree to this policy.

2. All Sales Are Final

Due to the custom nature of our products:

All sales are final. We do not accept returns, exchanges, or refunds.

This includes (but is not limited to):

• Incorrect size selection
• Change of mind
• Ordering the wrong item
• Expectation differences
• Shipping delays

3. Exceptions – Faulty or Incorrect Items Only

We will only offer a replacement or refund if:

• The item is defective,
• The item is damaged upon arrival, or
• You receive the wrong item

To qualify:

• You must contact us within 48 hours of delivery
• Provide clear photographic evidence of the issue

If approved, we will:

• Issue a replacement at no extra cost, or
• Provide a refund at our discretion

4. No Returns Accepted

We do not accept physical returns under any circumstances unless explicitly requested by us.

If a return is approved:

• Instructions will be provided
• Unauthorised returns will not be processed

5. Order Changes & Cancellations

Orders can only be modified or cancelled within 24 hours after purchase.

Once production has begun:

• Orders cannot be changed, cancelled, or refunded

6. Sizing & Product Responsibility

Customers are responsible for:

• Selecting the correct size
• Reviewing product descriptions
• Ensuring order details are accurate

We strongly recommend checking sizing guides before purchase.

7. Shipping & Delivery

We are not responsible for:

• Carrier delays
• Customs delays
• Incorrect shipping addresses provided by the customer

Orders marked as delivered by the courier are considered fulfilled.

8. Chargebacks & Disputes

By placing an order, you agree to contact us first for resolution.

All orders are subject to this policy. Filing a chargeback without valid cause may result in:

• Submission of this policy as evidence
• Account and order restrictions

9. Limitation of Liability

Tousi Store is not liable for:

• Indirect or consequential losses
• Minor variations in colour, print placement, or material due to manufacturing processes

10. How to Report an Issue

To report a defective or incorrect item:

Email: team@tousi.tv

Include:

• Full name
• Order number
• Description of issue
• Clear photos

11. Policy Updates

We reserve the right to update this policy at any time. The latest version will always be published on this page.

12. Contact

Tousi Store
Email: team@tousi.tv